Help centre
Frequently asked questions
Find quick answers about bookings, payments, cancellations and your day out.
Booking
Pick an activity, choose a date and number of guests, then pay securely at checkout. Your mobile ticket arrives instantly by email.
Payment
Visa, Mastercard, Apple Pay, Google Pay and Revolut Pay.
Cancellation
Free cancellation up to 24 hours before the start time for a full refund.
On the day
Your ticket shows the exact meeting point and a map link.
Groups
Yes. Groups of 10 or more get special pricing and a dedicated host.
Partners
Email partners@medusamalta.com. We vet every operator in person.
Still need help?
Our local team replies in minutes on WhatsApp and within a day by email.